Terms & Conditions

Welcome to Smartanix. These Terms and Conditions govern your use of www.smartanix.com, a platform operated by Smartline Teknoloji Ürünleri İnş. San. Tic. Ltd. Şti., trading as Smartanix. They explain how our store works, including commercial support for large projects, order changes and cancellations, delivery and stock, warranty, shipping, and payment methods.

By using this website and placing orders with Smartanix, you agree to the policies described below. If you have questions, please contact us by email, phone, or WhatsApp.

Commercial Support (Large Scale Projects)

For special projects (for example residential apartments, hotels, or commercial buildings), you may request dedicated commercial support to receive special pricing or cost estimates.

How to request: Contact our commercial team by email or WhatsApp.
Eligible projects: Large-scale automation and KNX projects.

Order Modifications and Cancellations

After payment, orders move quickly into procurement and preparation. To keep lead times reliable, changes and cancellations are handled within the windows below.

Changing an Order

On the payment day: You can request changes at no extra charge.
Within 48 hours after payment: Changes are still possible, but a 20% handling fee applies to cover procurement and reprocessing costs.
After 48 hours: Changes are no longer accepted because supplier coordination and preparation may already be underway.

Order Cancellation

If you need to cancel, please contact us as soon as possible. Cancellation requests are accepted within 3 days of payment.

A 15% administrative fee is deducted to cover order processing and supplier coordination.
The remaining balance is refunded to your original payment account within approximately 20 days.
Refund process: Send bank account details from your registered email to contact@smartanix.com. Funds are returned to the account used for the original payment.

Delivery Date and Stock

Stock Term	Meaning	Delivery Timeline
In Stock	Products are available and ready for packaging.	Packaging within 3–5 working days, then handed to the shipper.
On Back Order	Products can be ordered; preparation depends on factory delivery.	Approximately 7–60 working days. Our support team confirms the exact lead time.

Warranty and Product Returns

Warranties

Product guarantees are those defined by each manufacturer whose products Smartanix sells and distributes.
Warranty is valid from the purchase date shown on the invoice or delivery note.
For warranty duration and conditions for a specific manufacturer, contact our sales team at contact@smartanix.com or +90 534 478 8980.

Products Damaged on Delivery

Products damaged during delivery are excluded from the warranty.
Smartanix is not responsible for products damaged by transport services.
Shipping insurance: If you wish to purchase shipping insurance against damage or loss, you must notify Smartanix before completing your purchase.

Shipping Methods

We offer two main shipping methods:

Local Pickup (EXW Turkey)
- Cost: No shipping cost to the client.
- Process: We notify you when items are ready. You arrange collection at our offices with your transport company.
DHL Express
- Delivery: Orders are delivered to your address via DHL.
- Cost: Quoted per order based on weight, volume, and destination.
- Tracking: Track your shipment using DHL's online tracking system.

Payment Methods

Payment Method	Key Benefit / Status	Important Notes
Direct Bank Transfer	Additional 2% discount on your total order amount.	Packaging starts only after funds are received (timing depends on your bank).
Online Payment (Credit/Debit Card)	Secure payment via the bank's SSL gateway for data confidentiality and transaction integrity.	Standard method for immediate payment.
Cash Payment & Local Pickup (Istanbul Office)	You do not pay the €200 customs clearance documents fee.	We cannot provide official export documents. Products must be collected in Istanbul by you or your agent.

Export documentation fee: For international deliveries outside Turkey paid by direct bank transfer or online card, a €200 fee is added to your quotation or invoice for Turkey customs clearance documents required for export. This fee does not apply to cash payment with local pickup in Istanbul, where official export documents are not provided.