Privacy Policy

Last updated: May 2026

Privacy Policy for www.smartanix.com

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.smartanix.com (the "Site"), operated by Smartanix.

This policy applies to information collected through the Site and related online services. It does not apply to information collected offline or through channels other than this website unless we state otherwise.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

A. Device Information

We collect "Device Information" using technologies such as:

• Log files: Data about your browser, IP address, time zone, and how you interact with the Site.
• Cookies: Small data files placed on your device. See section 5 for more details.
• Web beacons, tags, and pixels: Electronic files used to record how you browse the Site.

B. Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect "Order Information," which may include:

• Your name
• Billing and shipping address
• Payment information (including card or other payment details, processed securely by our payment processor)
• Email address
• Phone number

2. How We Use Your Personal Information

We use the personal information we collect to:

• Fulfill orders: Process payments, arrange shipping, provide invoices and order confirmations, and manage returns or exchanges.
• Communicate with you: Respond to inquiries, send service announcements, and provide customer support.
• Marketing and advertising (if you opt in): Send promotional content, product updates, and news we believe may interest you.
• Improve the Site: Screen orders for potential risk or fraud, and improve and optimize the Site (for example through analytics on how customers browse and interact).
• Legal compliance: Comply with applicable laws and regulations.

3. Sharing Your Personal Information

We share your personal information with third parties to help us use it as described above.

Service providers

We share information with vendors, consultants, and other service providers who perform services on our behalf, such as:

• Payment processors (for secure payment handling)
• Shipping carriers (for example DHL) to facilitate delivery
• Technology and hosting providers that operate our online store, account system, and related infrastructure

Analytics

We use Google Analytics to understand how customers use the Site. You can read more about how Google uses personal information in the Google Privacy Policy.

Legal compliance

We may share your personal information to comply with applicable laws and regulations, to respond to lawful requests for information we receive, or to otherwise protect our rights.

4. Data Retention

When you place an order through the Site, we maintain your order information for our records unless and until you ask us to delete this information, subject to legal and accounting obligations.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience on the Site, maintain your shopping session and cart, and for analytics. You can accept or decline cookies. Most browsers accept cookies by default, but you can usually change your settings to decline them. Blocking cookies may affect your shopping experience on the Site.

6. Your Rights

Depending on your location, you may have the right to:

• Access: Request access to the personal information we hold about you.
• Correction / rectification: Request that your personal information be corrected, updated, or deleted.
• Opt-out: Object to processing of your personal information, including for direct marketing purposes.

To exercise these rights, contact us using the details in section 8 or our Contact Us page.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised last-updated date.